Frequently Asked Questions
🚚 How Long Does Shipping Take?
All orders are posted within 5 business days — we ship from Victoria, Australia. Most orders arrive within 2–5 business days. Remote areas may take a little longer, in Australia, if your Overseas - all parcels are sent via Australia Post.
❓ Do You Accept Returns?
We want you to love your socks—but due to hygiene standards, we’re unable to accept returns unless we’ve made a mistake on our end - oops!
If something’s not right with your order, just reach out and we’ll make it right.
📏 What Size Should I Choose?
Our socks are designed to stretch and recover beautifully. If you can’t find your relevant size or need help choosing, please email us.
🧼 How Do I Care for My Socks?
Machine wash warm (40°C) — wash before wear
Do not bleach
Tumble dry low
Do not iron
Do not dry clean
Our Essential socks are made with premium Australian Cotton, and our Pilates/Yoga range are made with OEKO-TEX® certified fabrics and designed to last.
🛍 Do You Offer Wholesale or Studio Packs?
Yes! We offer studio-ready packs and wholesale terms for Pilates instructors, wellness retailers, and hospitality partners.
Reach out via email at cozyearthau@gmail.com to enquire.